Shelbyville's Quality Comfort

Quality Comfort Heating and Air LLC (“we,” “us,” “our,” or “Quality Comfort”) operates https://www.qualitycomfort247.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, use our free online estimate tool, request a quote, schedule service, or otherwise interact with us.

This Privacy Policy should be read together with our Cookie Policy and Terms of Use.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

### 1. Information We Collect

a. Information You Provide
When you use our free online estimate tool, contact forms, request service, or communicate with us, we may collect:
– Name, phone number, email address, and physical address
– Details about your HVAC needs, home, or current system (entered into the Online Estimate Tool or forms)
– Any other information you voluntarily submit

b. Information Automatically Collected
We (and our third-party providers) may automatically collect:
– IP address, browser type, device information, and operating system
– Pages visited, time spent on the Site, and referring/exit pages

c. Third-Party Information
We may receive data from Google (Maps, Reviews, Analytics), review platforms, or advertising networks.

We do not knowingly collect personal information from children under 16.

### 2. How We Use Your Information

We use the information we collect to:
– Provide and improve our HVAC services, respond to inquiries, and generate preliminary estimates
– Operate and improve the Site and our free Online Estimate Tool
– Communicate with you (appointments, service updates, promotions)
– Analyze Site usage and personalize your experience where possible
– Comply with legal obligations and protect our rights

### 3. Online Estimate Tool and Rebates / Incentives

Any price or estimate generated by our free Online Estimate Tool is preliminary and informational only (see our Terms of Use for full details and limitations).

If you provide information in connection with utility rebates, tax incentives, or manufacturer promotions:
– We may use that information solely to assist you with the process at the time of discussion.
– We do not guarantee eligibility, receipt, or continued availability of any rebate or incentive.
– All rebate, tax credit, and incentive information is subject to the disclaimers in our Terms of Use.

### 4. Cookies and Tracking Technologies

We do not actively place or manage our own marketing cookies. However, third-party services we use (including Google Maps API and any plugins) may automatically set cookies or tracking technologies.

For full details on cookies, pixels, and similar technologies (including possible Facebook/Meta Pixel, Google Analytics, Google Ads, or other advertising networks), please see our Cookie Policy.

### 5. Sharing Your Information

We do not sell your personal information.

We may share your information with:
– Service providers (website hosting, email platforms, scheduling tools, Google for Maps functionality)
– Professional advisors when necessary
– Law enforcement or regulators when required by law

These third parties are contractually required to protect your data.

### 6. Your Rights and Choices

You may:
– Access or correct your information
– Request deletion (subject to legal requirements)
– Opt out of marketing communications (unsubscribe links are provided)
– Manage cookies via your browser (see Cookie Policy)

To exercise these rights, contact us using the information below.

### 7. Data Security and Retention

We use reasonable security measures to protect your information. However, no system is 100% secure. We retain data only as long as necessary to fulfill the purposes described or as required by law.

### 8. Third-Party Links

The Site may link to or embed third-party services (Google Maps, review sites, utility rebate pages, etc.). We are not responsible for their privacy practices.

### 9. Changes to This Privacy Policy

We may update this Privacy Policy. The “Last Updated” date will be revised. Continued use of the Site after changes means you accept the updated policy.

### 10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Quality Comfort Heating and Air LLC
5557 N Morristown Rd
Shelbyville, IN 46176
Phone: (317) 395-7797

Contacts